Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
- Texas Health Orthopedic Surgery Center Heritage– facility fee for your surgical procedure.
- Your surgeon’s office – his/her fee for performing your surgery.
- Anesthesiologist – his/her fee for anesthesia services for surgery.
- Radiology – services for x-ray, if required.
- Pathology – services for tissue specimens removed during surgery requiring further examination.
- Laboratory – services for laboratory tests run on specimens removed during surgery.
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express, Checks and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.
When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Do you charge interest?
Are we able to set up a payment plan?
We do ask that all balances are paid in full within 90 days. If you encounter problems paying within the 90 days, please contact our office immediately and ask for our collections department.
What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due within 90 days of your surgery. Elective and cosmetic surgery procedures must be paid in full prior to your surgery date.
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We request that your deductible and copay amounts are paid on or before your date of surgery. You will receive a notice from us regarding the amount to pay.
Self pay patients will be contacted prior to surgery with an estimated procedure cost for surgery. Payment in full must be received prior to surgery.
If you anticipate difficulty in paying your bill within the 90-day period please let us know immediately.